Frequently asked questions

You can send a copy of your bank statement via the contact form. You can also provide us with your payment details via this form. We need the payment date, your account number and the account number to which you have transferred the payment. Always note your library card number. This is shown above the barcode on your library card.

You can send a copy of your bank statement via the contact form. You can also provide us with your payment details via this form. We need the payment date, your account number and the account number to which you have transferred the payment. Always note your library card number. This is shown above the barcode on your library card.

Please send us proof of your cancellation within two days. You can do this via our contact form.

Through the contact form you indicate that you do not agree with the invoice. Indicate why you disagree with the invoice. Biblionet Groningen will contact you as soon as possible.

Would you like to cancel your library membership? You can cancel your membership in the library or via the contact form. You will then receive a written confirmation of your cancellation.

Biblionet Groningen instructs Bos Incasso to start the collection procedure. This means that you will also have to pay all additional costs incurred by Bos Incasso or others. This also includes the costs of any legal proceedings. In addition, you will have to pay interest on the amount that you owe Biblionet Groningen. We therefore advise you to pay the outstanding amount. Click here to pay directly via iDEAL.

You can request a copy of your invoice via the contact form.

We are happy to receive the correct address if you know it. You can send the details via the contact form.

If you have any other questions or remarks, you can ask them via the contact form.